Solutions/Chronic Care Management
Chronic Care Management

Keep your sickest patients healthiest.

Comprehensive care coordination for patients living with two or more chronic conditions — 20-minute monthly clinical calls, a 24/7 nurse line, and personalized care plans, with every billable minute captured automatically.

Eleanor Whitman Type 2 Diabetes · HTN · CKD stage 3
On plan
✓ Monthly clinical call 20 min
✓ Medication reconciliation Synced
✓ Care plan reviewed & shared Updated
✓ 24/7 nurse line access Active
Captured this month CPT 99490
Reimbursement $62
What CCM delivers

A standing care team for the patients who need one most.

Chronic Care Management wraps your highest-acuity patients in continuous, between-visit support — the proactive layer that catches small drifts before they become hospitalizations.

20-minute monthly calls

A dedicated clinical staff member checks in every month — reviewing symptoms, vitals and adherence, and adjusting the plan in real time.

Personalized care plans

Condition-specific goals, medications and self-management steps — documented, shared with the patient, and revisited at every touchpoint.

24/7 nurse line

Patients reach a clinician any hour, any day — guidance that keeps a Sunday-night concern out of the emergency department.

Medication reconciliation

Every prescription, refill and interaction risk reviewed and reconciled — so the medication list reflects what the patient is actually taking.

Automatic time capture

Every qualifying minute — calls, coordination, chart work — is logged against the patient automatically. No timers, no spreadsheets.

Compliant billing

Time, consent and documentation roll straight into audit-ready claims — coded correctly the first time, defensible if a payer ever asks.

Outcomes that hold up

Patients stay engaged. Fewer of them end up back in the hospital.

87%

patient retention in the CCM program at one year

3×

more billable care minutes captured per eligible patient

↓

fewer avoidable readmissions among actively managed patients

24/7

nurse-line coverage keeping urgent concerns out of the ED

Billing & reimbursement

The care you already deliver, finally paid for.

Medicare reimburses CCM through a clear set of CPT codes. CareSpace makes sure every eligible minute lands on the right one.

CPT 99490
$62 / patient / mo

First 20 minutes of non-complex CCM delivered by clinical staff under physician direction. The foundation of every CCM panel.

CPT 99439
$46 / add-on

Each additional 20 minutes of non-complex CCM in a given month — billable when a patient needs more coordination than the base call.

CPT 99487 / 99489
Complex CCM

Higher reimbursement for higher-acuity patients requiring moderate-to-high complexity medical decision-making and extended care time.

Panel revenue example

A 200-patient CCM panel ≈ $150k+ a year.

Recurring, predictable revenue from patients you already see — captured automatically, month after month, without adding visits to anyone's calendar.

Enrolled patients200
Base CCM (99490)$62 / mo
Monthly recurring≈ $12,400
Annual, base code only $148k+
Figures reflect 2025 CMS national averages and are estimates only. Actual reimbursement varies by locality, payer and individual contract — verify rates against your Medicare Administrative Contractor (MAC) before relying on them.
Who it's for

Built for practices managing chronic disease at scale.

If you care for patients with two or more chronic conditions, you already have an eligible CCM population — most practices just aren't capturing it yet.

Primary care Internal medicine Family medicine Multi-specialty groups
Eligible when a patient has 2+ of

The conditions you treat every day.

CCM is built for the chronic, ongoing diagnoses that fill your panel — the patients who benefit most from continuous coordination.

→ Diabetes
→ Hypertension
→ Congestive heart failure (CHF)
→ Chronic obstructive pulmonary disease (COPD)
→ Chronic kidney disease (CKD)
How CareSpace runs it

The whole program, on autopilot.

From finding eligible patients to filing a clean claim — CareSpace carries the operational weight so your team carries the care.

Identify & enroll

CareSpace auto-identifies CCM-eligible patients from your panel and streamlines consent and enrollment — no manual chart review, no eligibility guesswork.

Prioritize & care

Your care team works from a prioritized queue, building personalized plans and making monthly calls while every minute is documented automatically.

Bill with confidence

Time, consent and documentation roll into audit-ready claims, coded to the right CPT every time — defensible the moment a payer asks.

Pairs naturally with Remote Patient Monitoring for continuous, device-driven oversight between calls.

Healthier patients. Stronger practice.

See what your CCM panel could be worth.

Run the numbers on your own population, then see the platform in action. A 20-minute demo is all it takes to map your path to recurring chronic-care revenue.

No commitment · HIPAA-ready · Onboarding in weeks